Once an order is placed on the website, a confirmation call will be made to the ordering customer as a confirmation. All confirmed orders will be dispatched as on the same of the confirmation.
The order delivery process takes around 7 – 10 days from the day of dispatch thus a customer ordering on a particular day will receive the order after at least a week of confirmation. The courier service is handled by TCS and the order can be tracked via tracking ID provided by the Krude Store on the TCS portal.
A minimum amount of Rs. 120 will be charged on every order paid by Direct Bank Transfer and Rs. 170 will be charged for every order paid by Cash On Delivery. This cost is charged to make sure you receive exactly what you ordered within the designated time. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects. Boxes are amply sized and your items are well-protected.
Once an order has been placed, there is no refund applicable. The order maybe filed for recovery or exchange after the order has been received and paid for (in case of cash on delivery) to the delivering agent.
For more queries, visit the FAQ section or mail us directly.