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FAQ

Q. What happens if I’m not at home at the time of delivery?
A. Your order will be return & you need pay delivery charges again.

Q. What are the delivery charges?
A. Delivery throughout Pakistan is chargeable for COD at a rate of Rs.170/-
and Direct Bank Transfer orders at Rs.120/-

Q. Why do I need to create an account?
Although the creation of account is not mandatory but it does have certain benefits:
• You can view your previous order i-e payment and address information.
• You do not need to provide information again and again.
• We have your details in case we need to contact you about your order.

Q. Is my payment refundable?
A. Any payment once made, cannot be refunded. In case of returned goods, if the company is found to be at fault then an exchange product will be sent.

Q. How to order online?
A. To order a specific item, just go to its page by selecting its thumbnail or do so directly by using the “Add to Cart” option. You can continue shopping or check you Cart whenever you wish to. Just select the View Cart option, which will take you to the product list you have ordered with all other details.

Q. What is the minimum time to receive my order?
A. The order will be delivered within 7-10 working days of confirmation.

Q. Can I amend my order?
A. You can amend your order any time before check-out, but once your order has been placed, it cannot be changed.

Q. Can I cancel my order?
A. We may be able to cancel your order if it has not already been dispatched, this is applicable in case of cash on delivery orders. Orders made by prepayment cannot be canceled.

Q. Can I order from outside of Pakistan?
A. Yes, you can order from abroad, but the order can only be shipped within Pakistan. There is no delivery for products outside of Pakistan.

Contact Us

  • Address: Ali Daulat Square Block G Shop Number sd 20 Hyderi,
    Ocean Mall Shop Number G 13,37 Ground Floor Clifton,
    Dolmen mall Shop Number F 90 Tariq Road Karachi.
  • Phone: +92 3451236547
  • Email: info@krude.com.pk